SHIPPING & RETURNS
Every MIMI order is prepared with care. Please review the information below before placing your order.
SHIPPING
Order Processing
Orders are processed within 2–3 business days, excluding weekends and holidays. During launches, limited releases and promotional periods, processing may take slightly longer.
Once your order has shipped, you will receive an email containing your tracking information.
Shipping Rates
Shipping rates are calculated and displayed at checkout. Customers are responsible for reviewing their shipping address before completing an order.
Estimated Delivery
Standard U.S. delivery typically takes 3–7 business days after the order has been processed. Delivery estimates are provided by the shipping carrier and are not guaranteed.
MIMI is not responsible for carrier delays caused by weather, service interruptions, holidays or circumstances outside our control.
Address Changes
If you need to correct your shipping address, contact us immediately at mimi.inc.co@gmail.com. We cannot guarantee that an address can be changed after an order has been placed.
MIMI is not responsible for orders delivered to an address entered incorrectly during checkout.
Lost, Stolen or Damaged Packages
If your package arrives damaged, please contact us within 48 hours of delivery. Include your order number and clear photographs of the packaging and product so we can review the issue.
If tracking shows that your package was delivered but you cannot locate it, please check with members of your household, neighbors and the shipping carrier. Contact us at mimi.inc.co@gmail.com if you require additional assistance.
MIMI is not responsible for packages lost or stolen after the carrier confirms delivery to the address provided at checkout.
RETURNS
Return Window
We accept eligible returns requested within 14 days of the delivery date.
To qualify for a return, merchandise must be:
• Unworn and unused
• Unwashed
• Free from makeup, deodorant, perfume, pet hair and other marks
• Returned with all original tags and packaging attached
• In its original, resalable condition
Items that do not meet these requirements may be denied and returned to the customer.
Starting a Return
To request a return, email mimi.inc.co@gmail.com with:
• Your full name
• Your order number
• The item you would like to return
• Your reason for returning it
Please do not mail an item back before your return request has been approved. Returns sent without authorization may not be accepted.
Return Shipping
Customers are responsible for return-shipping costs unless the item arrived damaged, defective or incorrect.
Original shipping charges are nonrefundable. We recommend using a trackable shipping service, as MIMI is not responsible for returns lost during transit.
NONRETURNABLE ITEMS
The following items cannot be returned:
• Gift cards
• Items marked “Final Sale”
• Worn, washed or damaged merchandise
• Items missing original tags or packaging
• Items returned outside the 14-day return window
• Intimate items or products marked nonreturnable for hygiene reasons
EXCHANGES
Due to limited inventory, direct exchanges are not guaranteed. To request a different size or style, contact us at mimi.inc.co@gmail.com.
If the requested replacement is unavailable, you may return the original item in accordance with this policy and place a new order when the desired item becomes available.
REFUNDS
Once your return is received and inspected, we will notify you whether it has been approved.
Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.
Original shipping charges and return-shipping costs are nonrefundable.
DEFECTIVE OR INCORRECT ITEMS
Please inspect your order when it arrives. If you receive a damaged, defective or incorrect item, contact us within 48 hours at mimi.inc.co@gmail.com.
Include your order number and clear photographs of the item and packaging. If the claim is approved, MIMI will provide an appropriate replacement, return label or refund.
ORDER CANCELLATIONS
Orders begin processing shortly after they are placed. Contact us immediately if you need to request a cancellation.
We cannot guarantee that an order can be canceled or changed once processing has begun.
CONTACT US
For questions regarding shipping, returns or an existing order, contact:
Please include your order number when contacting us about a purchase.
Last updated: August 20, 2026